Privacy policy

Last updated: 4 October 2026

This Privacy Policy explains how Khodus Digital OÜ collects, uses, stores and discloses personal information when you visit PrintSide.eu, create an account, place an order, upload artwork, communicate with us or otherwise use our products and services.

The PrintSide.eu online store is operated by Khodus Digital OÜ.

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), Khodus Digital OÜ is the data controller of the personal information described in this Privacy Policy. Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services.

1. Scope of this Privacy Policy

This Privacy Policy applies when you visit or use PrintSide.eu, create or use a customer account, place or manage an order, request a quotation, upload a logo or other artwork, subscribe to marketing communications, contact customer support or otherwise interact with PrintSide.

If there is a conflict between our Terms of Sale and this Privacy Policy regarding the processing of personal information, this Privacy Policy applies.

2. Personal information we collect

Depending on how you interact with PrintSide, we may collect the following categories of personal information:

  • Contact and identification information, including your name, company name, registry code, VAT number, billing and delivery addresses, email address, telephone number, and the name and position of a company contact person.
  • Account information, including account login details, preferences, saved addresses, order history, wishlists and customer service history. Passwords and authentication information are handled through Shopify and its authentication systems.
  • Order and transaction information, including products viewed or purchased, quantities, product specifications, customisation choices, invoices, payment status, delivery information, returns, refunds, cancellations and complaints.
  • Payment information, including transaction identifiers, payment confirmation, the selected payment method and fraud-prevention information. PrintSide does not normally receive or store complete payment card numbers.
  • Artwork and uploaded files, including logos, photographs, illustrations, names, text, branding guidelines, print-ready files, artwork instructions, print proofs and approval records.
  • Communications, including emails, contact forms, quotation requests, customer support enquiries, complaints, feedback and artwork-related correspondence.
  • Device and usage information, including IP address, browser and device type, operating system, language and regional settings, cookie identifiers, pages viewed, searches performed, referring website, and information about how and when you interact with the store.

Uploaded artwork may contain personal information relating to the customer or other individuals. You are responsible for ensuring that you have a lawful basis and the necessary rights or permissions to provide such information to PrintSide.

Please do not upload health information, identification documents, financial information or other sensitive personal data unless it is strictly necessary and has been agreed with PrintSide in advance.

3. Sources of personal information

We may collect personal information directly from you, from a company or organisation on whose behalf you act, automatically through the website, and from Shopify, payment providers, delivery partners, production partners, analytics and advertising providers, public business registers, VAT verification systems and other service providers used to fulfil an order.

4. How we use personal information

We may use personal information to:

  • receive, review, process and fulfil orders;
  • verify order details and process payments;
  • prepare quotations, artwork and print proofs;
  • manufacture customised products and arrange delivery;
  • provide tracking information and customer support;
  • process cancellations, returns, refunds and complaints;
  • create invoices and maintain accounting records;
  • create and manage customer accounts;
  • protect accounts, transactions and the website;
  • detect and prevent fraud, misuse and unlawful activity;
  • analyse and improve our website, products and services;
  • send marketing communications and measure advertising where permitted;
  • comply with legal obligations and establish, exercise or defend legal claims.

5. Legal bases for processing

Under the GDPR, we rely on one or more of the following legal bases:

  • Performance of a contract, where processing is necessary to prepare a quotation, process and fulfil an order, prepare artwork, accept payment, arrange delivery or provide customer service.
  • Legal obligation, where processing is required for accounting, taxation, consumer protection or compliance with lawful requests from competent authorities.
  • Legitimate interests, including operating and improving our store, preventing fraud, protecting our systems and legal rights, analysing store performance and managing business relationships, provided those interests are not overridden by your rights and freedoms.
  • Consent, where required for email marketing, non-essential cookies, analytics, targeted advertising or other optional processing. You may withdraw consent at any time without affecting processing carried out before withdrawal.

6. Payments

Payments in the PrintSide online store may be processed through MakeCommerce, operated by Maksekeskus AS, and through Shopify payment services, including Shop Pay where available.

Personal information required to execute and confirm a payment is transferred to the selected payment provider. Depending on the payment method, the provider may process your name, contact details, account or card information, transaction amount, transaction identifier, payment status, IP address and fraud-prevention information.

Maksekeskus AS is located at Liivalaia 45, 10145 Tallinn, Estonia, registry code 12268475. Its data protection information is available at MakeCommerce Data Protection Terms.

7. Cookies, analytics and advertising

PrintSide, Shopify and authorised providers use cookies and similar technologies to operate the website and checkout, remember preferences, maintain shopping carts, protect the website, measure performance and, where permitted, provide marketing and personalised advertising.

We intend to use services including Google Analytics, Google Ads and Meta Pixel. We may add other analytics, advertising or marketing technologies where they are needed for operating and promoting the store.

Strictly necessary technologies may be used without consent where permitted by law. Analytics, advertising and other non-essential technologies will be activated in accordance with the preferences selected through our cookie consent tool where consent is required.

Further details will be provided in our Cookie Policy and cookie consent tool.

8. How we disclose personal information

We may disclose personal information where necessary to:

  • Shopify, which hosts our store and provides ecommerce, checkout, account, fraud-prevention and related services;
  • Maksekeskus AS, Shopify and other payment providers, to execute, confirm and protect payments;
  • production and fulfilment partners, including product suppliers, printing, engraving and decoration partners, packaging providers and subcontractors involved in production;
  • postal, courier and logistics providers, to deliver and track orders;
  • technology and professional service providers, including providers of hosting, cloud storage, email, customer support, information security, accounting, legal and professional services;
  • analytics, marketing and advertising providers, including Google and Meta, where permitted and, where required, based on consent;
  • public authorities, courts and professional advisers, where disclosure is required by law or necessary to establish, exercise or defend legal claims.

We provide service providers only with information reasonably necessary for the relevant service. We do not sell personal information for monetary payment.

9. Relationship with Shopify

Information submitted through our store is processed by Shopify and its service providers to provide and improve Shopify’s ecommerce platform and related services.

Where Shopify Network Intelligence or other enhanced Shopify services are enabled, Shopify may process information about interactions with PrintSide and other Shopify merchants to provide enhanced functionality, analytics, security or advertising services.

More information is available in the Shopify Consumer Privacy Policy and through the Shopify Privacy Portal.

10. International transfers

Shopify and some other service providers may process personal information outside Estonia or the European Economic Area. Where personal information is transferred outside the EEA, we rely on an appropriate safeguard such as a European Commission adequacy decision, Standard Contractual Clauses or another legally recognised transfer mechanism.

11. Data retention

We retain personal information only for as long as reasonably required for the purpose for which it was collected or where retention is required by law.

  • Order, invoice, payment and accounting records are retained for the period required by Estonian accounting and taxation law.
  • Customer account information is retained while the account remains active and for a reasonable period afterwards.
  • Quotation and customer service correspondence is retained for as long as necessary to manage the business relationship and related claims.
  • Uploaded artwork, print files and print proofs kept for possible repeat orders are retained for no longer than five months after completion of the relevant order. After that period, they are deleted or anonymised unless longer retention is required by law, necessary to resolve a complaint or dispute, or specifically agreed with the customer.
  • Marketing information is retained until consent is withdrawn, the person unsubscribes or the information is no longer required.
  • Technical and security records are retained for a period reasonably necessary to protect the store and investigate incidents.

When information is no longer required, it is deleted, anonymised or securely restricted from further use.

12. Security

We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, alteration, disclosure, access or destruction. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Please do not send payment card details, passwords or other highly sensitive information through ordinary email. Customers are responsible for maintaining the confidentiality of their account credentials.

13. Children’s information

PrintSide is intended for businesses and adults and is not directed at children. We do not knowingly collect personal information directly from children. If you believe that a child has provided personal information to us, please contact us so that we can investigate and, where appropriate, delete it.

14. Your rights

Subject to the conditions and limitations of applicable law, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate or incomplete information;
  • request deletion of your information;
  • request restriction of processing;
  • object to processing based on legitimate interests;
  • object to direct marketing;
  • receive eligible information in a portable format;
  • withdraw consent at any time;
  • lodge a complaint with a data protection authority.

These rights are not absolute. We may retain or continue processing information where required by law, necessary to fulfil a contract or necessary to establish, exercise or defend a legal claim. We may request information needed to verify your identity before responding to a request.

To exercise your rights, contact shop@printside.eu.

15. Marketing preferences

You may stop receiving promotional emails by using the unsubscribe link in a marketing email or by contacting us. If you unsubscribe, we may still send non-promotional communications concerning an order, payment, account, delivery or complaint.

You may manage cookies and related tracking through the cookie consent tool available on the website.

16. Automated processing

Shopify, payment providers and fraud-prevention providers may use automated systems to identify potentially fraudulent, unlawful or high-risk transactions. PrintSide does not intend to make decisions based solely on automated processing that produce legal or similarly significant effects for you, except where permitted by law and subject to the safeguards required by applicable law.

17. Third-party websites

Our store may contain links to third-party websites, services or social media platforms. We do not control those third parties and are not responsible for their privacy or security practices. You should review the privacy policies of third-party services before providing information to them.

18. Complaints

If you have a concern about how PrintSide processes personal information, please contact us first at shop@printside.eu.

You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) at www.aki.ee. If you live in another EEA country, you may also contact the data protection authority in your country of residence.

19. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or data-processing practices. The updated version will be published on this website with a revised “Last updated” date. Where required by law, we will provide additional notice or request renewed consent.

20. Contact

Email: shop@printside.eu.